Terms and Conditions

The small print - so we all know what to expect when you make a booking

We look forward to welcoming you to Wheeldon Trees. When you make a booking you are entering into an agreement with us...
 
Charges and Terms
Please ensure we receive a non-returnable deposit of £100.00 per cottage within 7 days of the booking or we may be obliged to release the dates.  The balance should be paid at least 8 weeks before the start of the holiday. We reserve the right to cancel the booking if full payment has not been received by this date.
 
Payment
(a) By cheque
(b) By electronic transfer direct to our account, or
(c) By credit card or debit card
 
Bed linen and towels
Bed linen and bath/kitchen towels are provided and included in the price of the holiday.   Please note that we can supply cots and highchairs on request free of charge, but we do not supply cot bed linen/towels.
 
Pets
Dogs are very welcome – we just need to know at the time you make your cottage booking. We expect that they will be will behaved and house trained !  Please keep them off the soft furnishings and beds, do not leave them unattended in the property and make an extra effort to vacuum up all dog hairs before leaving. Please exercise your dog away from the cottages and collect any dog waste for appropriate disposal.
 
Party size
Visitors are requested not to exceed the maximum number of people for which we supply beds/bed linen.  We reserve the right to refuse or cancel any booking that in our opinion may be unsuitable for the cottage concerned.    Please make sure that the accommodation you book meets your requirements.
 
Smoking
All the cottages and communal rooms/buildings at Wheeldon Trees Farm are non-smoking. If you wish to smoke outside, please ensure that you dispose of matches and cigarette butts in one of the dustbins provided.
 
Cancellation and Insurance
Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker. We can supply an application form from a company offering cancellation insurance upon request.
 
Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation - however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
 
Arrival
Your accommodation will be available to you from 3.00 pm on the day of arrival, unless otherwise arranged. If you arrive earlier, we may still be preparing your cottage, and may not be available to welcome you ! We will do our best to be on site to greet you personally, but in the event that we are not at home when you arrive, you will be able to let yourself into your cottage. We will come and find you to say ‘hello’ on our return.
 
Departure
Please be ready to leave the accommodation by 11.00 am on the day of departure, unless otherwise arranged. We ask that you leave the cottage, as far as possible, in the condition that you would like to find it.  We reserve the right to make a charge if the cottage is left in an excessively dirty condition. Your right to occupy the property is limited to a right of occupation for holiday purposes and such right shall terminate at 11.00 am on the scheduled date of the completion of the holiday.
 
Damages and Breakages
Please take care of our property. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for repair or making good if the damage or breakage is significant.
 
Please let us know about any problem with any appliance or fixture or fitting as soon as possible and we will ensure that, within a reasonable time, this is repaired or alternative arrangements are made.
 
Liability
Visitors are asked to take care at all times while on our property.  Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended.  We do not accept responsibility or liability for injury or damage to and loss of guests property, cars and contents and you agree to indemnify and hold us harmless from and against all actions, claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) while on our property. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.
 
We (or our representative) reserve the right to enter any property at a reasonable time for the purpose of emergency maintenance or repair or any other need.
 
Complaints
We want your stay with us to be enjoyable. Nevertheless, should you have cause for complaint, please advise us immediately, and we will do our best to assist you. It is difficult to investigate complaints of any nature once you have returned home, and, therefore, it is unlikely that complaints can be accepted and investigated at the end of the hiring period or after you have departed.
 
Data
Any data collected during the course of this booking may be kept on computer.
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